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A completed payment may take a short time to appear, or it may have been made under a different Aquila VPN account or purchase channel. Do not purchase again until the payment is checked.
Use the account email and safe payment reference when contacting support. Never send a password or full card number.
Steps
- Confirm that you are signed in with the email used for the purchase.
- Check the account subscription page and refresh it after a few minutes.
- Review the payment receipt for the purchase channel and invoice reference.
- Contact support with the receipt date, amount, channel, and safe reference number.