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Refund eligibility depends on the plan, purchase channel, applicable terms, and how long ago the payment was made. A request is not automatically approved just because a subscription was cancelled.
Use the same account email that was used for the purchase. Never send a full card number or password; support only needs safe payment references such as the invoice number, purchase date, and payment channel.
Steps
- Sign in to Aquila VPN and check the subscription or billing history.
- Find the relevant invoice or payment and note its date, amount, and invoice reference.
- Open a support question and select the billing or refund topic.
- Explain why you are requesting a refund and include the safe payment reference.
- Wait for the support team to review the request. Do not submit your password or full payment-card details.
Screenshots
Show a billing history entry with the invoice reference and date visible. Replace all real payment amounts and account details with sample data.
Alt text: Aquila VPN billing history placeholder